What do I do if I see Wi-Fi "HTWi-Fi_OpenSync", but not Rebel Wi-Fi?

When completing your initial installation, you may see your Wi-Fi networks shows up with an unexpected name, “HTWi-Fi_OpenSync” instead of “Rebel_Wi-fi”.

Simply turn your router off, wait 30 seconds, and power it back on, for the right Wi-Fi name to appear.  Rebel's server will connect to your Router, then update the Wi-Fi name to Rebel_Wi-Fi or whatever Wi-Fi name you have set in the HomePass App.

If the step above does not work, get in touch with our Support team, as you are likely experiencing an Openreach fault.