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What do I do if I am having a Broadband Outage?

We’ll automatically send you a proactive email so you’re always kept in the loop!

At Rebel, we constantly monitor your broadband service. If we detect a fault, we’ll work directly with our network partner Openreach to fix it as quickly as possible.

Sometimes the fault is resolved, but your Router still needs a quick reboot to reconnect to the Openreach network.

First, check your cable connections

Rebel Fibre (DSL) customers

Please ensure:

  • Your Rebel R1 Router is powered on
  • The small RJ11 cable is plugged into the DSL port on the left side of the Router’s back panel, with the other end connected to your Openreach wall socket or microfilter

Rebel Full Fibre (115/300/1000) customers

Please ensure:

  • Your Rebel R1 Router is powered on
  • The large RJ45 cable is plugged into the red WAN port on the right side of the Router’s back panel, with the other end connected to the yellow port on your Openreach Fibre Wall Socket (ONT)

If anything is loose, reconnect it and restart your equipment.

How to restart your Rebel R1 Router

  1. Power off the Router
  2. Leave it off for 30 seconds
  3. Power it back on and wait for the lights to return to normal

Additional step for Full Fibre customers

Please also restart your Openreach ONT before restarting the Router:

  1. Find the ON/OFF switch underneath the ONT
  2. Power it off
  3. Wait 30 seconds
  4. Power it back on

Lastly, if Openreach notifies us of an outage in your area, we’ll automatically send you a proactive email so you’re always kept in the loop.