What to expect with your Openreach New Line Installation?

What happens on activation day

An Openreach engineer will come out to get you connected. This means installing a brand-new line from the street (cabinet or pole) straight into your home.

Timing

• Appointments come in two flavours:

  • Morning: 8am–1pm

  • Afternoon: 1pm–6pm

• This is an arrival window, not a doorbell-on-the-dot promise — but the engineer will aim to arrive within it.

• You’ll get text updates from Openreach and email updates from Rebel right up to installation day, so you’re never left guessing.

If you’re getting Full Fibre (Rebel 115, 300 or 1000)

• The engineer will bring the fibre into your home (yes, that means drilling a small hole)

• They’ll install a compact Openreach box called an ONT (Optical Network Terminal) — a small wall-mounted box where the fibre connection lives

Before they leave

• Your line is fully tested

• Your Rebel Router is set up and plugged in

• You’re online and good to go

If you need any assistance to set up your equipment, your Rebel R1 Router comes with a guide detailing every step to activate your Rebel broadband. You can also get in touch with our Support team, we are here to help.