Openreach can sometimes cause damage during the Installation. If this has happened to you, please follow the below steps directly with Openreach to get this resolved.
To raise a complaint, or enquiry, that relates to the Engineer's workmanship, please follow the below steps after clicking the Openreach Complaints link here: www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy-
Click on the chat icon on the bottom right corner of the screen
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Choose “Others” from the menu
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Choose “Contact us” from the menu
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You will then be asked to fill in a two field form
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Select “Complaint” from the “Type of Query” field in the drop down list
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Then select “Quality of Workmanship” from the “Reason for Contact” field in the drop down list
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Then select “Work inside property” or “Work outside property” as appropriate
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For both work inside and outside property you will be asked to acknowledge a message stating if you are experiencing broadband issues you need to contact the broadband provider
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Once you click “Agree, I understand”, you will then be asked to enter in your contact details (name, telephone, email)
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Then you will be passed to a live agent to whom you can make the complaint
To raise a complaint, or enquiry, that relates to the Engineer's conduct, please follow the below steps:
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Click on the chat icon on the bottom right corner of the screen
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Choose “Others” from the menu
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Choose “Contact us” from the menu
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You will then be asked to fill in a two field form
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Select “Complaint” from the “Type of Query” field in the drop down list
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Then select “Employee behaviour” from the “Reason for Contact” field in the drop down list
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Then select the second option “I want to give you some feedback on engineer conduct”
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Then select “No” from the next question “Are you happy with the services provided or behaviour by an Openreach engineer?”
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You will then be asked to acknowledge a message stating if you are experiencing broadband issues you need to contact the broadband provider
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Once you click “Agree, I understand”, you will then be asked to enter in your contact details (name, telephone, email)
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Then you will be passed to a live agent to whom you can make the complaint