When returning your Rebel equipment, please take care to pack everything securely. We’ll send you protective packaging to help ensure your items arrive safely.
We’re sorry to see you go, and we want to make your return process as smooth as possible. If equipment is returned damaged or with missing parts, automatic charges will apply.
Here’s a breakdown of potential charges:
- Damaged router: £115
- Missing power cable: £10
- Damaged SuperPod: £60
We will always share photos of any damage we find, so you’ll have full transparency.
To avoid any charges:
- Please take care of the equipment while it’s in your home — keep it away from pets, heaters, or anything that might cause damage.
- Use the packaging we provide.
- Wrap items securely.
- Double-check that all parts are included before sending.
Thank you for helping us keep things fair and efficient for everyone.