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TV Connections issues – Troubleshooting Guide

If your TV is struggling to connect to Rebel Wi‑Fi or experiencing buffering, the steps below will help get everything back up and running quickly.

 

 

1. If Your TV Won’t Connect to Wi‑Fi

If your TV cannot connect to your Rebel Wi‑Fi network:

  1. Unplug the TV’s power cable from the wall.
    (Do not power it off with the remote — it must be fully disconnected.)
  2. Wait 30 seconds.
  3. Plug the power cable back in and allow the TV to reboot.
  4. Reconnect to your Rebel Wi‑Fi network.

This hard reset refreshes the TV’s network adapter and resolves most connection issues.

2. If You Are Experiencing Buffering (New Rebel Customers)

If you have recently switched to Rebel and your TV is buffering:

  • Your broadband line may need a few days to stabilise with Openreach.
  • Your Wi‑Fi mesh also needs time to optimise after your devices connect.

Please allow up to 24 hours — in many cases, buffering will resolve on its own.

3. If Buffering Continues

If you’re still experiencing issues after the initial stabilisation period, follow these steps:

Step 1: Restart Your Rebel Router

  1. Power off your Rebel Router.
  2. Leave it unpowered for 30 seconds.
  3. Power it back on.

The router will reconnect automatically and your Rebel Wi‑Fi network will self‑optimise.

Step 2: Check Adblocking Settings in the Plume Home App

Some streaming apps do not work properly with adblocking enabled.
If adblocking is active, it can cause:

  • buffering
  • apps failing to load
  • incomplete video playback

To fix this:

  • Open the Plume Home app
  • Go to Guard
  • Turn Adblocking Off
  • Restart your Rebel Router for the change to take effect

A full article on using Guard and Adblocking is available in the Knowledge Hub here.