Your TV can sometimes experience slow speeds and buffering, affecting your experience. Follow these troubleshooting steps to solve the issue.
If your TV is not able to connect to Rebel Wi-Fi, please unplug the power of your TV (do not power it off on the remote, but please physically remove the power cable from the power outlet). Wait 30 seconds. Then plug the power cable back in. You should now be able to connect.
If your TV is experiencing buffering, and you have recently switched to Rebel, your Broadband line needs a few days to stabilise and your Wi-Fi needs to optimise after connecting all of your devices. Please give this 24 hours.
If you are still experiencing buffering, please follow the steps below:
- First, restart your router: power it off, leave it unpowered for 30 seconds, and power it back on. Your Rebel R1 Router will reconnect to the network automatically and your Rebel Wi-Fi will self optimise.
- If you still experience buffering, you may need to change a parameter on your HomePass app. Check out our article on HomePass Guard to deactivate Ad Blocking, which will affect some TV streaming apps.