Follow these simple steps if you notice your Internet light is red on your Rebel R1 Router
If you notice your Rebel R1 Router Internet light is red, your Broadband line is not authenticated to Rebel's Router.
There are a few reasons for this, such as your line not being active yet, a fault with our network provider Openreach or an authentication issue on the line.
If this is the first time connecting your Rebel Router, please ensure your activation date is today or earlier. Even though you may have received your Router, your activation date may still be in the future, and you will not be able to connect until your activation date.
On your activation date, if you have a self-install (meaning your appointment does not have an AM or PM listed and you do not have an Engineer coming to your home), please allow until 6pm on the date of your activation, as Openreach often needs to physically reconnect your line at the local exchange on your street.
Finally, if this is the first time connecting, please note that there may be more than one Openreach socket in your home. Please take a look around your home to see if there is another Openreach socket that you can connect to.
If you have connected before or it is after you activation date, but your Internet light is Red and your DSL or WAN light is not illuminating, then please ensure your cables are correctly installed. For DSL (Rebel Fibre) please ensure your DSL cable is plugged into the back of the Router into the DSL port (third from the left) and the other end into the Openreach Master Socket. If you connected correctly, please unplug the cable from both ends, wait 60 seconds, then reconnect both ends. Sometimes, your Master Socket will have a front plate on it that can be removed. This is called a Microfilter. If your Master Socket has a front plate, then please remove the front plate and connect to the smaller socket behind it with the Microfilter we provided.
For Full Fibre (Rebel 115, 330 or 1000) please ensure your Ethernet Cable is connected to the red WAN port on the back of the Router and your Openreach ONT. Please ensure your Openreach ONT is powered on (Green light is illuminated) and the LoS light is not Red. If your LoS light is Red, please reach out to our Technical Team at support@rebelinternet.uk to arrange an Openreach engineer. This LoS light stands for Loss of Service and you are experiencing an outage. If you do not have a Power Cable for your ONT, please email us and we will provide you one next business day.
If your DSL (Rebel Fibre) or WAN (Rebel 115, 330 or 1000) light is Green, then your line is active. If you Internet light is still Red, please follow the steps below:
- First, reboot your router. Power it off, leave it unpowered for 30 seconds, and power it back on. Your Rebel R1 Router will reconnect to the network automatically. Please note, it will take up to two minutes to reconnect to the network.
If the restart does not work, please email our Technical Support team at support@rebelinternet.uk, as you are likely experiencing an Openreach fault.