Follow these simple steps if your Rebel Wi-Fi disconnects frequently.
Rebel Wi-Fi Initial Setup
A few days after your Wi-Fi is connected, you may notice the speeds or Wi-Fi is not connecting as well as you'd expect. The broadband line needs a few days to settle and your home network is applying its first optimisations. This will ensure that long-term all your equipment and connected devices get the best experience out of your Rebel Wi-Fi. The initial optimisation usually takes a couple of days, make sure all your SuperPods remain powered so they can learn about your devices and give them the best available Wi-Fi.
Placing your SuperPods
Wi-Fi signal also relies on where your SuperPod are placed. Kitchens, for example, are known to have a negative impact with Wi-Fi signals. If possible, try to place a SuperPod outside of the kitchen to avoid slow speeds or intermittent blips.
Another thing to consider is the distance between your Rebel R1 Router and your SuperPods. If you feel like a SuperPod in particular has a slow Wi-Fi or intermittent outages, try to plug it closer to another SuperPod so it can better serve you the fastest Wi-Fi.
Wi-Fi on Apple Devices
Apple devices handle Wi-Fi connection a little bit differently than PC or Android devices and will need to learn your new Wi-Fi. Fear not, there are some simple solutions to fix the issue, check out our dedicated troubleshooting article for Apple devices.
Troubleshooting Wi-Fi Issues
Now, if you still face issues with Rebel Wi-Fi dropping intermittently, restart your SuperPods by simply powering them off for a few seconds, then power them back on. If the issue persists, you can also restart your Rebel R1 Router with the following steps:
- Power off your Rebel R1 Router
- Wait 30 seconds
- Power your Rebel R1 Router on
If the issue persists, get in touch with our Rebel Support team. We will get you sorted.